The Texas Regional Director of Operations is responsible for the operations of assigned Hospice programs/sites. The RDO plans and organizes tasks and resources to achieve strategic goals and objectives; measures progress towards set goals; takes corrective action as appropriate; and considers the impact of department/location decisions on the overall functioning of Good Shepherd Hospice.

• Travel between our Dallas, Houston and San Antonio Offices

1. Oversees regional operations through planning, analysis, problem solving, and project management.
2. Utilizes resources to achieve goals and objectives. 
3. Ensures delivery of quality care to patients, enhancement of business development, and continuous improvement of agency efficiency and fiscal success.
4. Oversees the successful financial operation of individual locations. Participates in the development and monitoring of operating budgets. Supervises A/R and problem billing issues.
5. Continually seeks ways to reduce costs without affecting quality of care.
6. Develops and implements short-term and long-term strategic plans that support business plans - to meet or exceed financial goals.
7. Recruits, hires, orients, assigns, evaluates and guides staff positions to meet agency and patient needs
8. Supports the Good Shepherd Hospice Mission, Vision, and Values.
9. Adheres to the Corporate Compliance Program, including confidentiality and HIPAA protected health information.
10. Demonstrates knowledge of the Federal Hospice Condition of Participations, State regulations and Standards.
11. Communicates effectively with of all levels of hospice staff, including the President.
12. Interacts with and seeks assistance of corporate support services to benefit business activity within the locations.

1. Bachelor’s degree in health care management or related field preferred.
2. Minimum of three years management experience, and two years of hospice experience preferred.
3. Strong leadership, administrative, and supervisory skills.
4. Knowledge of Federal and State regulatory requirements and standards.
5. Computer literate with skills in Microsoft Office (Word/Excel).
6. Strong written and verbal skills, along with the ability to work closely with a wide range of professionals or a multi-disciplinary team.