The Regional Director of Operations is responsible for the
operations of assigned Hospice programs/sites. The RDO 
plans and organizes tasks and resources to achieve 
strategic goals and objectives; measures progress towards 
set goals; takes corrective action as appropriate; and 
considers the impact of department/location decisions on the 
overall functioning of Good Shepherd Hospice.

1. Oversees regional operations through planning, analysis, problem solving, and 
project management. 
2. Utilizes resources to achieve goals and objectives. 
3. Ensures delivery of quality care to patients, enhancement of business 
development, and continuous improvement of agency efficiency and fiscal 
success.
4. Oversees the successful financial operation of individual locations. Participates in 
the development and monitoring of operating budgets. Supervises A/R and 
problem billing issues.
5. Continually seeks ways to reduce costs without affecting quality of care.
6. Develops and implements short-term and long-term strategic plans that support 
business plans - to meet or exceed financial goals.
7. Recruits, hires, orients, assigns, evaluates and guides staff positions to meet 
agency and patient needs 
8. Supports the Good Shepherd Hospice Mission, Vision, and Values. 
9. Adheres to the Corporate Compliance Program, including confidentiality and 
HIPAA protected health information.
10.Demonstrates knowledge of the Federal Hospice Condition of Participations, 
State regulations and Standards. 
11.Communicates effectively with of all levels of hospice staff, including the 
President. 
12.Interacts with and seeks assistance of corporate support services to benefit 
business activity within the locations

1. Bachelor’s degree in health care management or related field preferred.
2. Minimum of three years management experience, and two years of hospice 
experience preferred.
3. Strong leadership, administrative, and supervisory skills.
4. Knowledge of Federal and State regulatory requirements and standards.
5. Computer literate with skills in Microsoft Office (Word/Excel).
6. Strong written and verbal skills, along with the ability to work closely with a wide 
range of professionals or a multi-disciplinary team.