Good Shepherd Hospice is seeking a compassionate prover performer for the role of RN Regional Quality Assurance.  

The Regional Quality Assurance Nurse is the primary resource for compliance in assigned locations. Works closely with the Compliance Officer.

The Regional Quality Assurance Nurse ensures that the quality of care for patients is assured and that the client’s/caregiver’s expectations are met in the clinical care areas. In addition, the Regional Quality Assurance Nurse is responsible for the following responsibilities. 

• Contract Duration: 6–9 months.

• Location: Ideally, the candidate will be local to Springfield and able to work from the Springfield/Joplin office 2–3 days per week.

• Key Responsibilities: Provide clinical education, mentor and support nursing staff, conduct ride-alongs and hands-on training with nurses and leadership, and perform quality reviews of medical records.

•  Assists the Compliance Officer in conducting monthly reviews at assigned locations to ensure compliance and assumes primary responsibility for formulation and execution of an action plan to correct findings.
•  Works directly with clinical staff in assigned locations to ensure quality-nursing care according to the established plan of care in order to maximize the comfort as well as the health of the patient and their families through mentorship and education.
•  Makes regular visits to facilities to assess customer service, provide education, resolve complaints, and evaluate service provision. 
•  Conducts investigations as directed by the Compliance Officer.
•  Ensures timely follow up and resolution of complaints or concerns, as directed by supervisor.
• Provides ongoing monitoring of quality in assigned locations. 
• Partners with clinical staff in assigned locations for review of documentation monitoring accuracy and completeness of clinical records. 
•  Attends quality reviews and surveys for assigned locations.
•  Assists in writing plans of correction for statements of deficiencies, as directed by supervisor. 

• Licensed as a Registered Nurse in the state of employment.
• A minimum of two years experience in hospice, and previous clinical experience in home health, long-term care, oncology or geriatric nursing. Utilization review, compliance, QI experience preferred.
• Previous experience in dealing with client organizations and management functions.
• Knowledge of Nursing theory and practice
• Knowledge of medications for the purpose of reading signs and symptoms of side effects.
• Ability to deal with a variety of personalities and situations.
• Base knowledge of confidentiality with patient information.
• Demonstrates active listening skills.
• Management experience.
• Knowledge of conducting investigations, quality reviews, writing plans of correction.